Frequently Asked Questions

Easy! Belle Époque Customer Care strive to answer all your queries as quickly as possible!

Meanwhile, you can check out the frequently asked questions below and see if the answer is easily explained in our FAQs. If you haven't found an answer or want to reach out to us for any matter, please don't hesitate to do so here.

YES! You will receive an email confirmation after purchasing your order, to confirm we have received your order successfully. 

If for some reason, you did not receive a confirmation email, please:

• Check your Promotional, Spam & Junk folder of your email inbox as it may have automatically filtered through OR
• Contact our Customer Care team below to forward this email to you again.

Unfortunately orders can not be cancelled once placed.

Belle Époque are constantly extending payment methods for your convenience. We currently accept:

• PayPal
• Visa (Credit & Debit)
• MasterCard (Credit & Debit)
• American Express
• Belle Époque store Credit Note
• Belle Époque Gift Voucher

If you request an alternative payment option, please be sure to contact us.

Yes! Belle Époque use eWay & PayPal to process all credit card transactions to ensure our customers are protected. Our website is industry-standard and fraud-protected and keeping your information is safe and secure. Every time you visit, we do not store any credit card information. If you need any further information, be sure to contact us.

Easy! To use your Belle Époque credit note, Simply:

• Go to belleepoqueapparel.com and add your loved products to your Shopping Bag.
• Go through the Check-Out Process as normal.
• On the ‘Shipping & Payment’ step of the Checkout process, select the ‘Gift Card’ option as your Payment Method.
• On the ‘Place Order’ step, simply enter your Gift Card Code, in the gift card field.

(Please note, a credit note is another form of gift card)

If you need any further assistance, please be sure to contact us below.

Easy! If you are not in-love with the product that you have purchased, Belle Époque will provide you with a full store credit.

RETURNS POLICY

• Items must be returned within 30 days of purchase date.
• All returns will be issued a store credit (that will allow you to easily re-purchase an alternative item, or the same item in a different size).
• The returned item(s) must meet the 'condition of return' criteria (detailed below)
• We do not offer refunds for change of mind or incorrect sizing.
• Customers who have received product/s with a manufacturing fault or incorrect item, will receive a refund. (Note: Belle Époque Warehouse will undertake strict quality control on every item prior dispatch & upon receiving return).
• Please take due care when trying on any product/s. (Item/s manually defected/ that does not comply with our returns policy will be declined/ returned).
• Belle Époque is not responsible for return shipping costs.
• We do not issue Store credit or refund on original shipping charges.

CONDITION OF RETURN

All Garment/s must be returned:

• In Original condition, unworn & unwashed (Free of any stains from Makeup, deodorant, or wear)
• With all Tags attached in original packaging.

All Shoes must be returned:

• In original undamaged shoebox
• In the same condition, as delivered to you,
• Must be tried on indoors/ soft floor.

At the moment Belle Époque is not unfortunately able to process exchanges of the same product (eg. size swap), however;

• A Store Credit will be issued, so you can re-purchase a new item.
• If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with a Store Credit, once we receive your unwanted item. (As we do NOT hold items nor exchange, while your item is being sent back).

To view all our shipping rates and estimated delivery times, please click ‘here’.

We offer fast, affordable and reliable worldwide shipping options for all of our customers.

We offer affordable, fast and reliable worldwide shipping options for all of our customers.

To view all our shipping rates and estimated delivery times, please click ‘here’.